Terms of Service

These Terms are a binding agreement between you (or the business you represent) and Grentholix, operator of FlowKartAI. By creating an account, joining the waitlist, or using the service, you accept them. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

If you do not agree, do not use the service. Our Privacy Policy and Refund & Cancellation Policy form part of this agreement.

FlowKartAI connects to the WhatsApp Business Platform and turns messages from your retailers into structured orders, then exports them in a format your accounting or ERP software can import.

• You must be at least 18 and able to enter a contract.
• The service is sold to businesses, for business use.
• Give us accurate registration details and keep them current.
• You are responsible for everything that happens under your account, and for keeping your credentials secret.
• Tell us immediately at legal@flowkartai.com if you suspect unauthorised access.

The service depends on the WhatsApp Business Platform, which Meta controls. Using FlowKartAI therefore also binds you to Meta's WhatsApp Business Messaging Policy and Commerce Policy.

• You must have a lawful basis to message every retailer you contact, and honour opt-outs immediately.
• Template content must be approved by Meta before it is sent. Approval is Meta's decision, not ours.
• Meta sets its own conversation pricing and can change it. We pass Meta's rate through without markup, but we do not control it.
• Meta can suspend or restrict a WhatsApp Business Account for policy breaches. If that happens, the service stops working for you and we cannot override it.

We are not liable for Meta's decisions, outages, policy changes or pricing changes.

You must not:

• Send spam, or message people who have not agreed to hear from you.
• Send unlawful, deceptive, harassing, or infringing content.
• Use the service for anything illegal, or to sell goods you may not lawfully sell.
• Reverse-engineer, decompile, scrape, or probe the platform, or attempt to defeat its access controls.
• Resell, sublicense or white-label the service without our written consent.
• Overload the platform, or use it in a way that degrades it for others.
• Upload malware, or anyone else's personal data that you have no right to share.

We may suspend an account immediately, without refund, for a serious or repeated breach of this section.

• Subscription fees are charged in advance, monthly or annually as you choose, and renew automatically until cancelled.
• WhatsApp conversation charges set by Meta are separate from your subscription. Under bring-your-own-number, you pay Meta directly.
• Prepaid message credits are consumed as used and do not expire while your subscription is active.
• We may change pricing with 30 days' notice. The new price applies from your next renewal, never mid-term.
• If a payment fails we may retry it and, after notice, suspend the account until it clears.

Yours stays yours. Your catalog, retailer records, orders and conversations belong to you. You grant us only the licence needed to host and process that data to deliver the service, and to keep backups.

Ours stays ours. The platform, its software, models, prompts, interface and brand belong to Grentholix. Nothing here transfers ownership of them to you.

We may use aggregated, de-identified statistics that cannot identify you or your retailers to improve the product. We do not train models on your business data for anyone else's benefit.

You can export your data at any time while your account is active. See the Privacy Policy for what happens after cancellation.

Except as expressly stated, the service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that AI interpretation of any given message will be accurate.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the service is limited to the fees you paid us in the three months immediately before the event giving rise to the claim.

We are not liable for indirect, incidental, special, punitive or consequential loss, including lost profits, lost business, lost goodwill, or loss or corruption of data.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud, or for death or personal injury caused by negligence.

You will indemnify us against third-party claims arising from your use of the service in breach of these Terms, from content you send through it, or from your breach of Meta's policies or of applicable law — including any claim brought by a retailer you messaged.

• You may cancel at any time from your billing settings. Access continues to the end of the paid period.
• We may terminate for material breach, or for non-payment after notice.
• We may suspend immediately, without notice, where continued use poses a legal, security or platform-integrity risk.
• On termination your right to use the service ends. Data is deleted on the schedule in the Privacy Policy — export anything you need first.
• Clauses that by their nature should survive termination do so, including fees owed, IP, disclaimers, liability, indemnity and governing law.

We may update these Terms. For material changes we will give account holders at least 14 days' notice by email and update the date at the top of this page. If you do not accept a change, cancel before it takes effect; continuing to use the service afterwards means you accept it.

These Terms are governed by the laws of India. Before starting formal proceedings, please write to us — most disputes are resolved faster by email than by lawyers.

Disputes that cannot be resolved informally will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat of arbitration is Bengaluru, Karnataka, and the proceedings will be in English. Courts at Bengaluru have exclusive jurisdiction over matters not subject to arbitration.

Grentholix — operator of FlowKartAI

• Legal notices: legal@flowkartai.com
• Billing questions: billing@flowkartai.com
• Everything else: hello@flowkartai.com