Refund & Cancellation Policy

The sections below are the detail. If they disagree with this summary, the detail governs.

• Go to Dashboard → Billing → Cancel subscription. It takes effect at once, with no retention call and no cancellation fee.
• You keep full access until the end of the current billing period. We do not cut you off the moment you cancel.
• Auto-renewal stops immediately, so you are not charged again.
• Your data stays available for export throughout the remaining period. See the Privacy Policy for the deletion schedule afterwards.

If you cannot reach the billing page for any reason, email billing@flowkartai.com from your registered address and we will cancel it for you.

Monthly subscription fees are non-refundable, including for the month in progress. Cancelling stops the next charge; it does not refund the current one. You keep full access until the end of the month you have paid for.

Annual subscription fees are non-refundable, in whole or in part, and we do not pro-rate an unused remainder if you cancel mid-term. Cancelling stops the renewal at the end of the current year. We email before every annual renewal so a charge is never a surprise.

• WhatsApp conversation charges already incurred with Meta. That money has left our hands and gone to Meta, who do not refund it.
• Message credits already consumed. Unused credits stay on your account while the subscription is active.
• Custom onboarding, migration or integration work already delivered.
• Periods where the account was suspended for breach of the Terms of Service.
• Third-party charges you incur outside FlowKartAI, such as your own Meta or ERP vendor fees.

The non-refundable rule above has three narrow exceptions, because keeping the money in these cases would simply be wrong:

• You were charged twice for the same period, or charged after a confirmed cancellation. We refund the duplicate in full.
• You were charged the wrong amount through an error on our side. We refund the difference.
• The law where you live requires a refund. See “Your statutory rights” below — the law overrides this policy.

• Upgrades take effect immediately. You are charged the difference, pro-rated for the remainder of the period.
• Downgrades take effect at the next renewal, so you keep what you paid for until then. No refund is issued for the difference.
• Features tied to the higher plan stop at the downgrade date. Export anything that depends on them first.

Email billing@flowkartai.com from your registered address, or use the contact form, and include:

• Your registered email and business name
• The invoice or payment reference number
• Which charge you are asking about, and why

We acknowledge within 2 business days and decide within 5. If we say no, we will tell you which clause we relied on rather than leaving you guessing.

Approved refunds go back to the original payment method. We cannot redirect a refund to a different card or account — the processors do not allow it.

These are the processors' and your bank's timelines, not ours. We release a refund within 2 business days of approving it; the rest is out of our hands.

We do not offer a free trial and there is no free functional tier. Every plan is paid from the start, which is why the demo on our site runs the real ordering flow — so you can see how it behaves before you pay anything. Early-access or founder pricing, once granted, is honoured at that rate for as long as the subscription stays active and uninterrupted.

Nothing in this policy limits rights you have under consumer law in your own country, including the Consumer Protection Act 2019 in India and statutory withdrawal rights in the EU and UK. Where the law gives you more than this policy does, the law wins.

• Billing and refunds: billing@flowkartai.com
• Escalation: legal@flowkartai.com